Shipping policy

Order Processing & Dispatch

We prepare and dispatch all orders within 2–3 business days after payment confirmation, ensuring minimal waiting time so you can receive your items promptly.

International Shipping & Delivery Time

Our standard international delivery typically arrives within 7–14 days. Delivery time may vary slightly depending on your shipping destination. You may select the rush shipping option at checkout if you need expedited delivery service.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on order weight and shipping destination. The exact cost is clearly displayed at checkout with no hidden fees of any kind.

Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes determined by local customs authorities. These charges are the recipient’s full responsibility. We recommend checking your local import regulations before placing an order to avoid unexpected costs.

Packaging & Shipping Protection

We use high-strength, shockproof packaging materials to keep your items well-protected and safe throughout transit.

For high-value orders, we offer optional shipping insurance at checkout, which serves as ideal coverage for added peace of mind.

Delivery Inspection & After-Sales Service

Upon delivery, please inspect the outer packaging carefully. If you notice damage, leakage, or severe deformation, take photos for record, refuse to sign for the parcel, and contact us immediately.

If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We’ll verify the issue and arrange a return, exchange, or other appropriate solution.

Customer Support

If you have any questions about shipping, customs, or the delivery process, our customer support team is here to assist you. Reach out anytime for prompt guidance via email: info@dylalife.shop or phone: +64 21 794 6385.

Thank you for choosing DYLAN REED! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience.